I. Introduction and definitions

1.1 Artem Artemov, an individual entrepreneur registered in Poland at ul. Alfonsa Flisykowskiego 9, 80-180 Gdańsk (NIP: 5833531008, REGON: 540953839), operating under the brand CLEANING MAGIC (hereinafter referred to as the ‘Company’), provides professional cleaning services for residential and commercial premises.

1.2 This public agreement (hereinafter referred to as the ‘Agreement’) defines the terms and conditions of services, rights and obligations of the parties, as well as the principles of interaction between the Client and the Company.

1.3 The following terms are used in this Agreement:

Services – all types of professional cleaning: regular, general, after repair, dry cleaning of furniture and carpets, window cleaning and other related work.

Customer – an individual or legal entity placing an order for the provision of Services.

Consumer – an individual ordering the Services outside of his/her business or professional activities.

Website – the official website of the Company: https://cleaningmagic.pl.

Employee – a representative of the Company, an employee or contractor directly performing the cleaning.

Price – the cost of a particular Service, previously agreed between the parties.

The Company adheres to the principles of transparency, safety and honest fulfilment of its obligations to each Client.

II. Subject of the contract

2.1 The Company undertakes to provide the Client with professional cleaning services in the agreed amount and at the agreed time, using safe and effective means, as well as trained personnel.

2.2 The Client, in turn, undertakes to pay for the services rendered in accordance with the established procedure and to provide the necessary information for the proper fulfilment of the contract.

2.3 Confirmation of the order, regardless of the communication channel (via the website, telephone, e-mail or messenger), means agreement with the terms and conditions of this Agreement.

2.4 The Client guarantees that he/she provides up-to-date and reliable data about the premises and ensures free access to the place of service provision.

III. Ordering and Confirmation of Services

3.1 You can place an order in any way convenient for the Customer: via the form on the Website, by phone, email or messenger. We endeavour to make the process as simple and accessible as possible.

3.2 Upon receipt of a request, the Company will promptly contact the Client to clarify details, confirm the price and agree the terms of the Service.

3.3 An order confirmed by both parties shall be deemed to be a concluded contract and the Company shall proceed with its fulfilment within the agreed timeframe. We appreciate the trust of our Clients and always strive for qualitative and responsible fulfilment of each order.

IV. Types and scope of services provided

4.1 Regular cleaning – comprehensive maintenance of cleanliness in the residential premises, including: vacuuming and washing of floors, cleaning of all accessible surfaces, removal of rubbish, kitchen and bathroom maintenance, wiping of dust, mirrors and external surfaces of household appliances, as well as removal of cobwebs and making beds.

4.2 General cleaning – a deep clean of all accessible surfaces to remove stubborn dirt and limescale. Windows and mirrors are cleaned additionally by agreement.

4.3 Dry cleaning of upholstered furniture and carpets – gentle and professional removal of stains, unpleasant odours, bacteria, allergens and restoration of fabric appearance.

4.4 Cleaning of common areas – care of stairwells, lifts, entrances and other common areas of apartment blocks or office buildings.

4.5 Cleaning of commercial premises – individually agreed solutions for business: cleaning of offices, showrooms, shop windows, retail and warehouse premises. Overnight cleaning without interrupting the workflow is possible.

4.6 If the degree of contamination significantly exceeds the standard level, the Company reserves the right:

to refuse to perform the Service;

to offer a change in the scope or cost of work with a surcharge of up to 30%;

in the absence of prior notice – to charge the full cost of the Service.

V. Additional Services

5.1 In addition to standard types of cleaning, the Company offers the following additional services:

Window washing – professional cleaning of windows at a height of up to 5 metres (including frames and window sills);

Ironing – carried out on the Client’s equipment (iron and ironing board);

Individual tasks – any other cleaning work agreed with the Client in advance.

5.2 The cost of additional services is not included in the base price and is calculated separately.

5.3 All additional work is performed subject to prior agreement and indication in the order or in the process of rendering the main service.

5.4 The Company reserves the right to reject the performance of additional services if it is impossible to perform them safely and qualitatively on site.

Explanation of the term “High Contamination”

High contamination refers to a significant accumulation of dirt, grease, lime scale, dust, stains, rubbish and other contaminants that significantly exceed the level of standard household contamination. This may include:

evidence of repairs (dust, putty, building debris);

neglected surfaces that have not been cleaned for a long time;

heavy soiling in bathrooms, kitchens, tiles and grouting;

contamination from animals and household waste.

If a high degree of contamination is detected before or during cleaning, the Company has the right to:

increase the price of the service;

change the scope of work or refuse to perform it without penalty;

request agreement of new conditions with the Client before continuing the work.

VI. Tools and equipment

6.1 To provide the Services, the Company uses professional and environmentally safe detergents that effectively cope with various types of contamination and do not pose a threat to the Client’s health, pets or property.

6.2 By default, the Company provides all necessary inventory: mops, buckets, rags, brushes and other equipment.

6.3 In case the Client prefers that the cleaning is carried out using his/her own facilities and equipment, the Company shall not be liable for possible damages caused by their malfunction or inefficiency.

VII. Time and place of the Services

7.1 When placing an order, the Client specifies the desired date and time of cleaning. The Company confirms the time slot in which the Service is scheduled to be performed.

7.2 The start of the performance of the Service may vary within the agreed interval. The Company makes every effort to meet the deadlines, but does not guarantee the exact start time.

7.3 The Client undertakes to provide the exact address, contact telephone number and other necessary information to ensure unhindered access to the cleaning location.

7.4 In the event that the premises are in a location that is difficult to access (e.g. limited access, need for a skip, difficult parking conditions, etc.), the Client must give prior notice.

7.5 On the day of the cleaning, the Client must be available at the telephone number provided when placing the order for possible clarification of details.

7.6 In case of a significant amount of work, the Client may prioritise cleaning areas. If the priorities have not been specified – the Employee determines the order of work independently, based on the Company’s standards.

7.7 In the event that due to the Client’s fault access to the premises is not provided or there is no communication, the service shall be deemed to have been rendered and its cost shall be deemed to be paid in full.

VIII. Cleaning in the Client’s absence

8.1 We always recommend that the Client or their representative is present during the provision of the Service – this allows for any issues to be agreed promptly and to verify the result on site.

8.2 However, at the Client’s request, cleaning may be carried out without the Client being present. In this case the Client accepts that the possibility of checking the quality of the work is limited and trusts the experience and integrity of the Company.

8.3 If it is necessary to hand over keys, code or other data in order to access the premises, this can be done on the basis of the consent of the parties. The Client undertakes to give only the necessary data and confirms that he does so voluntarily and knowingly.

IX. Regular Services

9.1 At the Client’s request, it is possible to conclude a separate contract for the regular provision of Services.

9.2 Such an agreement may provide for discounts, flexible schedules and individual terms and conditions.

9.3 These terms and conditions shall apply to the extent that they do not conflict with the terms and conditions of an individual regular contract.

10.1 The current prices of the Services are available on the Website. Individual terms and conditions are discussed before confirming the order.

10.2 Payment shall be made prior to the provision of the Service – by cash, transfer or other agreed method.

10.3 In case of cancellation of the Service less than 12 hours before the start, the Client is obliged to pay 50% of the price.

10.4 In case of lack of access to the premises or unreasonable cancellation, the full price will be charged.

10.5 The terms of payment for regular Services are set individually.

XI. Terms of Service

11.1 The Company provides services in a professional manner, guided by internal standards of quality, safety and efficiency.

11.2 All Employees are trained and instructed in safety and use proven methods and environmentally friendly means.

11.3 The Company reserves the right to independently appoint and change the Employee fulfilling the order without the need for further agreement with the Client.

11.4 The Client has the right to specify special cleaning wishes, which are taken into account if technically possible and under the appropriate conditions.

11.5 The Company may refuse to provide the Service if the performance of work may be dangerous for the Employee or entail risks for the Client’s property.

11.6 Feedback and complaints from Clients shall be dealt with as soon as possible. The Company always endeavours to ensure that Clients are satisfied with the quality of services.

XII. Client’s obligations

12.1 The Client undertakes to provide accurate and complete information about the premises, including its area, level of contamination and the presence of features (e.g. sensitive furniture, pets, etc.).

12.2 The Client shall provide unobstructed access to the place where the Service is to be provided, including opening doors, disabling alarms, providing keys or codes where necessary.

12.3 If the Client provides their own equipment and cleaning agents, the Client warrants that they are in good working order and suitable for safe use.

12.4 The Client shall provide access to water, electricity and, if necessary, a lift or car park.

12.5 In the case of a regular service, the Client must notify changes in conditions (timetable, access, room features) at least 24 hours before the next cleaning.

12.6 The Client undertakes to comply with the rules of interaction with the Company’s Employee and not to give orders that go beyond the agreed services.

12.7 The Client is responsible for compliance with the terms and conditions of this Agreement. In case of failure to fulfil his obligations, the Company has the right to postpone or cancel the provision of the Service without refunding the payment.

XIII. Liability for defects and claims

13.1 Securities Broker is responsible for the quality of the Services provided and undertakes to eliminate the Client’s justified claims as soon as possible.

13.2 If the Client discovers defects during or immediately after the provision of the Service, he must notify the Securities Broker within 24 hours of the completion of the work.

13.3 It is recommended to document the claim with a photo or video and provide a description of the deficiencies via e-mail or messenger.

13.4 Upon confirmation of the validity of the complaint, the Company undertakes to eliminate the deficiencies at its own expense, provide a second cleaning or otherwise resolve the situation in agreement with the Client.

13.5 Complaints received after the deadline may be considered, but the Company reserves the right to refuse repeated service.

XIV. Cancellation of Service and cancellation of order

14.1 The Client has the right to cancel the order by notifying the Company at least 24 hours before the agreed cleaning start time.

14.2 In case of cancellation less than 12 hours in advance, a compensation of 50% of the cost of the Service will be charged. In the event of cancellation less than 3 hours in advance or if there is no access to the property – 100% of the cost shall be payable.

14.3 Cancellation must be made by phone, e-mail or messenger, confirmation of receipt of the message is obligatory.

14.4 The Company reserves the right to postpone or cancel the provision of the Service for a valid reason (force majeure, illness of an employee, etc.) with obligatory notification of the Client and offering an alternative date.

14.5 If the Client repeatedly cancels orders without a valid reason, the Securities Broker reserves the right to suspend or terminate cooperation.

XV. Liability for damage

15.1 The Company is liable for direct damage caused to the Client’s property through the Employee’s fault during the performance of the Service.

15.2 The Client is obliged to inform about the damage caused not later than 48 hours after the end of the cleaning, attaching photo-fixation and a detailed description of the situation.

15.3 The Company considers each situation individually and in case of confirmation of its responsibility – compensates the damage by:

eliminating the consequences (repair, cleaning, etc.);

monetary compensation;

transferring the case to the insurance company (in case of significant damage).

15.4 The company is insured against property risks and accidents related to the provision of services.

15.5 The Company shall not be liable for damage to:

items hidden or easily breakable without prior notice;

items left in the cleaning area without notice;

the Client’s equipment and detergents if they are used at the Client’s request.

XVI. Vouchers and Gift Vouchers

16.1 The Company may issue vouchers and gift vouchers for cleaning services with a limited validity period.

16.2 Vouchers can only be used for the Company Services specified in their description. They are not refundable or exchangeable for cash.

16.3 The validity period and terms of use of vouchers are specified when they are issued. Upon expiry, the voucher becomes invalid.

16.4 Vouchers may be transferred to third parties unless otherwise stated in the terms and conditions of a particular certificate.

16.5 To activate a voucher, the Client must agree the date and type of Service with the Company in advance by indicating the voucher code when placing the order.

16.6 The use of the voucher confirms agreement to the terms and conditions of this Agreement.

XVII. Personal Data Protection (GDPR)

17.1 The Company complies with the provisions of Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR) and undertakes to process the Customer’s personal data solely for the purposes of performing this Agreement.

17.2 Personal Data includes name, contact details, cleaning address, order history and other data necessary for the provision of the Services.

17.3 The data shall not be passed on to third parties without the Client’s consent, except in cases provided for by law (e.g. accounting, insurance, legal proceedings).

17.4 The Client has the right:

to request information about his/her personal data;

to request correction or deletion of data;

to restrict or withdraw consent to data processing.

17.5 Requests related to data processing are sent via e-mail address indicated on the Company’s Website. A response is provided within 30 calendar days.

17.6 The Company takes all reasonable technical and organisational measures to protect personal data from loss, unauthorised access or disclosure.

XVIII. Feedback and communication

18.1 The main channel of communication between the Client and the Company is the e-mail specified when placing an order.

18.2 The Company may also use other means of communication: telephone, messengers or feedback forms on the Website to confirm orders, clarify details and receive feedback.

18.3 The Client undertakes to provide up-to-date and correct contact details and to respond to the Company’s requests in a timely manner.

18.4 In case of change of contact information, the Client is obliged to notify the Company without delay. The Company shall not be liable for communication failures caused by incorrect or outdated data.

18.5 All enquiries, complaints or suggestions regarding the quality of service can be sent via the e-mail address provided on the Website. We endeavour to respond to all enquiries within 1-2 working days.

XIX. Dispute Resolution Procedure

19.1 In case of disputes between the Client and the Securities Broker the parties undertake to make all possible efforts for their pre-trial settlement by means of negotiations.

19.2 In case of impossibility to settle the dispute amicably, the parties have the right to apply to the court at the place of registration of the Company or to another court provided by law.

19.3 The Consumer has the right to use an out-of-court dispute resolution mechanism, e.g. contact Wojewódzki Inspektorat Inspekcji Handlowej or via the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr.

Translated with DeepL.com (free version)

XX. Final provisions

20.1 This Agreement is public and applies to all orders placed by Clients from the moment of its publication.

20.2 The Company reserves the right to amend the Agreement. The updated version is published on the Website and applies to all new orders.

20.3 The Client confirms familiarisation with the terms and conditions of this Agreement prior to placing an order and agrees to its application.

20.4 If any provision of this Agreement is recognised as invalid, this shall not affect the validity of the remaining provisions.

20.5 The Contract is drawn up in the Russian language. If necessary, a translation into Polish or English may be provided, but the Russian version shall prevail.

20.6 This Agreement comes into force from the date of publication on the official website of the Company.